Shipping Policy

We ship via UPS to addresses within the United States. We reserve the right to restrict destinations based on law, carrier, processor, product, or compliance requirements.

Orders are processed within 1-2 business days, excluding weekends and holidays. Processing windows are estimates, not guaranteed dispatch times.

We ship via UPS 2nd Day Air. Orders over $199 ship free within the U.S. Orders under $199 will display shipping costs within the checkout process. UPS cannot deliver to P.O. boxes. Orders addressed to a P.O. box will be shipped via USPS Priority Mail instead. Delivery estimates are not guarantees. Delays may occur due to carrier issues, weather, address problems, compliance review and/or events outside of our control.

Customers are responsible for providing a complete and accurate shipping address and for ensuring that shipments can be received securely.

Tracking is included within your shipment confirmation email.

Risk of loss remains with Arbor Research until the shipment is confirmed as delivered by the carrier to the shipping address provided with the order. Following confirmed delivery, risk of loss transfers to the purchaser, except to the extent otherwise required by applicable law.

If a shipment is lost or damaged while in transit, please contact Arbor Research promptly.

Nothing in this section limits any rights or remedies that cannot legally be waived under applicable law.

If Arbor determines that a shipment was lost or damaged before confirmed delivery, Arbor may, at its discretion and subject to applicable law, replace the affected products, issue a refund to the original payment method, or provide another appropriate remedy agreed to by the customer.

Claims involving an incorrect or incomplete shipping address supplied by the customer, stolen packages, refusal of delivery, failure to retrieve a shipment, or other circumstances outside Arbor's reasonable control may be ineligible for complimentary replacement or refund, except where otherwise required by law.

Arbor reserves the right to deny claims reasonably determined to be fraudulent, abusive, duplicative, or unsupported by the available evidence, subject to applicable law. Arbor may restrict or discontinue service to accounts demonstrating repeated or suspicious shipping claims.

Delays may occur due to carrier issues, weather, address problems, compliance review, or events outside our control.

Failure to report a shipping issue within the applicable claim window may affect Arbor Research's ability to investigate or provide a discretionary replacement or refund, but does not limit any rights or remedies that cannot be waived under applicable law.

Receive an incorrect or damaged order? Within 7 calendar days of receipt, email info@arborpeptides.com to report the damaged or incorrect items along with your order number and photos to support your report. Verified issues are made right with a replacement or refund.

Nothing in this policy limits or excludes any rights or remedies available to a purchaser that cannot lawfully be waived or limited under applicable federal, state, or local law.

International shipping is not offered at this time.

For shipping support, contact us with your order number.