Privacy Policy

This policy covers website, account, and commerce processing by Arbor Research LLC (a Colorado Limited Liability Company, 4845 Pearl East Cir Ste 118, Boulder, Colorado 80301-6112), the controller of that information, for the jurisdictions we serve.

Identifiers and contact data; account credentials; age, RUO, and Terms acceptance records; organization information if supplied; transaction and order data; shipping and billing data; customer-service content; device, browser, and IP data; cookie and analytics data; marketing preferences; and fraud/security signals.

Directly from you; from your device or browser; and from service providers including payment, fraud, shipping, analytics, and marketing tools where used.

Account and access administration; order processing and fulfillment; support; fraud and security; legal and compliance records; analytics and site improvement; marketing only where permitted or consented; and policy enforcement.

Payment card data is handled securely by our payment processor and gateway.

We disclose personal information to these categories of recipients:

• Shipping companies (UPS) to deliver your orders.
• Payment processors to handle transactions securely (Stripe).
• Email and SMS marketing platforms for campaign delivery and automation.
• Website hosting and analytics services.
• Marketing analytics providers to understand customer behavior.

Data is retained by category-specific periods or criteria. Consent, attestation, order, and legal records are retained as needed for legal, tax, fraud, contract, and compliance purposes, then deleted or anonymized.

We maintain reasonable administrative, technical, and organizational safeguards. No method of transmission or storage is completely secure, and absolute security is not promised.

You have the right to:

• Access the personal information we have about you
• Correct any inaccurate information
• Delete your personal information (subject to legal requirements)
• Opt out of marketing emails (click unsubscribe in any email)
• Opt out of SMS messages (reply STOP to any text)
• Restrict how we use your information

We use necessary technologies for login, cart, security, and consent, plus analytics where configured. See Privacy Choices for controls.

This site is for adults 21 and older and is not directed to children. If we learn data was collected from someone underage, contact us and it will be deleted.

The effective date appears above. Material changes are notified. Privacy requests can be submitted via our Contact Us page.