FAQ's
Who may purchase from Arbor Research?+
Purchasers must be 21 or older, hold an account, and attest that materials are for legitimate laboratory research use only. Pricing, product detail, and checkout are available to account holders.
What does Research Use Only (RUO) mean?+
RUO means products are supplied solely for laboratory research. They are not for human or animal consumption, administration, or any clinical, diagnostic, therapeutic, or veterinary use, and we cannot answer questions about such uses.
How are lots tested?+
Each lot of product we receive is sent to a US-based 3rd party lab for extensive testing. We test for the following: Purity, Identification, Net Content, Endotoxins, Sterility, Conformity, Heavy Metals and Fentanyl. A Certificate of Analysis (COA) is provided for each released lot and documents the analytical testing results associated with that specific batch, including verified identity and purity. Testing badges appear only when the specific lot's COA supports those claims. To learn more about our testing standards, methods, and documentation, please visit Quality & Testing.
Where is my COA?+
Every lot has a stable batch page in the COA / Batch Library, reachable from the product page or COA / Batch Library search tool. You can find your lot printed on the bottle, and it will also be posted within your account archive for reference. The COA page shows the current verified record and its downloadable report.
What does a superseded record mean?+
A lot's certificate can be re-issued, for example after a retest. The newer report becomes the current record and the earlier one stays in the batch page's history as superseded, so a QR code or link printed against the lot never breaks.
Why does one lot show a test that another doesn't?+
Each section of a certificate page appears only when that analysis is in the lot's record. If a test was not run on a lot, the page shows nothing for it rather than a placeholder. We describe testing exactly as performed.
How does shipping work?+
Orders ship within the United States per the Shipping Policy, with tracking sent by email. Delivery estimates are set at checkout and are not guarantees.
What is your return policy?+
Because research materials carry chain-of-custody and integrity considerations, returns of correctly shipped products are restricted. Damaged or incorrect shipments are made right. See our Refund & Return Policy for more information.
Support can help with accounts, orders, shipping, and batch documentation. We do not provide research-use, handling-beyond-label, or any human- or animal-use guidance.